SpiriLounge - Refunds & Returns Policy

At SpiriLounge, your satisfaction is our top priority. We strive to provide you with high-quality products and an exceptional shopping experience. Below, you will find our Refunds & Returns Policy, which outlines the guidelines for returning products to us.

1. Returns Eligibility

We accept returns for products that are unused and in their original packaging within 30 days of delivery. However, we cannot accept returns if the product has been damaged by the customer. Please make sure to thoroughly inspect your order upon arrival.

2. Damaged or Defective Items

In the unlikely event that you receive a damaged or defective item, please contact our customer support team at spirilounge@outlook.com within 7 days of receiving the product. We may request photographic evidence of the damage or defect to facilitate the return process. Once approved, we will provide instructions on how to return the damaged or defective item, and we will gladly replace it for you.

3. Incorrect Orders

If you receive an incorrect item in your order, please notify us at spirilounge@outlook.com within 7 days of receiving the package. We will work with you to arrange a return and issue a replacement or a refund, depending on your preference.

4. Non-Returnable Items

For hygiene and quality reasons, personalized or customized items cannot be returned or exchanged unless they arrive damaged or defective. Please review the product descriptions carefully before making a purchase of personalized items.

5. Refunds Processing

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within 5-7 business days. Please note that shipping fees are non-refundable, and any return shipping costs will be the responsibility of the customer unless the return is due to our error or a defective product.

6. How to Initiate a Return

If you believe your return meets the eligibility criteria mentioned above, please contact our customer support team at spirilounge@outlook.com. Our representatives will guide you through the return process and provide further assistance.

7. Packaging Your Return

When returning an eligible item, please ensure it is securely packaged in its original packaging to avoid damage during transit. We recommend using a trackable shipping service for your return to ensure its safe arrival.

8. Exchanges

If you would like to exchange an item for a different size or style, please contact us at spirilounge@outlook.com and we will be happy to assist you. Exchanges are subject to product availability.

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At SpiriLounge, we value your trust and aim to provide you with the best service possible. If you have any questions or concerns about our Refunds & Returns Policy, please feel free to reach out to our customer support team. Thank you for shopping with us!

SpiriLounge Team